The outage in some cases led to the suspension of users’ Instagram accounts. One user said the application had asked for their email and phone number to get the suspended account to work again.
Instagram is looking into an issue that has prevented thousands of its users from accessing the photo-sharing platform, with several of them complaining about their accounts being suspended.
"We're aware that some of you are having issues accessing your Instagram account. We're looking into it and apologize for the inconvenience," Instagram tweeted.
We're aware that some of you are having issues accessing your Instagram account. We're looking into it and apologize for the inconvenience. #instagramdown— Instagram Comms (@InstagramComms) October 31, 2022
A spokesperson for Instagram did not comment on suspension of accounts. Several Instagram users have tweeted that the application asked for email id and phone number to access their suspended account.
At 11:13 ET, nearly 3,000 users were affected, according to outage-tracking website Downdetector, which collates status reports from a number of sources including user-submitted errors on its platform. The outage may be affecting a much larger number of users. Shares of Meta were trading nearly 5% lower amid a wider selloff in stock markets.